My Itienrary UK

Here’s My Itinerary UK Refund Policy

Scenarios Where Refunds are Issued

We offer refunds under the following circumstances:

  1. Missed Deadlines: If we fail to serve the required documents within the specified deadline.
  2. Staff Errors: If an error or mistake is made by our staff, we will either rectify the issue promptly or issue a refund upon the client’s insistence.
  3. Policy Violations: If our staff unintentionally violates the company’s terms and policies.
  4. Order Cancellation by Client:
    • If you cancel your order prior to document delivery with a valid reason, a flat deduction of 20% will apply.
    • The remaining 80% will be refunded to your card within 5–10 business days.

Scenarios Where Refunds Are Not Issued

Refunds will not be provided under the following circumstances:

  1. Post-Itinerary Changes:
    • Once the itinerary has been delivered, we cannot make changes or modifications to routes or dates as per airline policies.
    • A new order will be required for any changes, subject to the time when you request the reorder if it’s within 4 hours, it’s free. After that 40% of the original cost needs to be paid to change the itinerary.
  2. Client Errors in Order Submission:
    • No refunds will be issued for unintentional mistakes made by the client while placing the order. We recommend placing a new order in such cases.
  3. Changes After 14 Days of Delivery:
    • No refunds will be made for changes or modifications requested more than 14 days after the document delivery.
  4. Cancellation After Delivery:
    • Refund requests will not be accepted if the client cancels or requests a refund after the itinerary has been delivered.
  5. Travel Insurance Refunds:
    • Travel insurance refunds can only be requested 10 days prior to the start date of the trip.
    • A 30% service charge will be deducted, and the remaining 70% will be refunded within 7–8 business days.
    • Refund claims made less than 10 days prior to the trip start date or after the trip begins will not be honored.
  6. Visa Rejection Due to Documentation:
    • Refunds will not be issued unless the client provides sufficient evidence that their visa application was denied due to our documents.
    • The client must submit an official letter from the embassy detailing the reasons for visa rejection.